Job Description

Role Overview

"Lead with purpose in a fast-paced healthcare environment—bring your retail management expertise to Lawrence Memorial Hospital, where innovation meets impact."

Sodexo is seeking a highly motivated and detail-focused Retail Manager 2 to oversee retail food service operations at Lawrence + Memorial Hospital , a 308-bed acute care facility in New London, CT . This role is ideal for a proactive leader with strong front- and back-of-house experience who thrives in a dynamic, service-oriented setting.

As the Retail Manager , you will be responsible for all aspects of retail operations, including a "We Proudly Serve Starbucks", a 24-hour micro market, and a busy hospital cafeteria, generating approximately $1.2M–$1.3M in annual revenue. You’ll manage a team of 30–40 frontline, union associates, ensuring top-tier service, operational excellence, and strict adherence to Sodexo and client standards. Typical schedule: Mainly dayshift hours, with weekend rotation.

Join Sodexo and bring your leadership to a high-impact healthcare setting. Apply today!

What You'll Do

• Manage daily retail operations for Starbucks, micro market, and cafeteria
• Lead and develop a team of 30–40 frontline associates
• Oversee menu compliance, inventory, ordering, and merchandising
• Ensure adherence to Sodexo standards, including Food Management Systems (FMS), cash handling, and sanitation protocols

• Analyze performance and implement strategies to improve efficiency and customer satisfaction

• Collaborate with clinical and hospital leadership to meet goals and enhance the customer experience

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven experience managing retail food service operations, preferably in healthcare or high-volume settings

• Strong leadership and team development skills

• Detail-focused and proactive with strong organizational abilities

• Working knowledge of food safety, cash handling procedures, and inventory systems

• Ability to thrive in a fast-paced environment and adapt to changing priorities

• Excellent communication and problem-solving skills

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year

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