Job Description

Opportunity: Phone Operator
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Front Desk Supervisor –Front Office Manager – Assistant General Manager
Essential Job Functions
Promptly and professionally answer telephone calls and ascertain. the correct extension and direction of call.
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
Page guests and patrons using the public address system.
Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
Respond to and resolve all complications and complaints.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
High School diploma or equivalent.
Previous receptionist or customer service experience preferred.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Tags

Holiday work, Immediate start, Weekend work,

Similar Jobs

WorkSource Oregon

CDL Class A Truck Driver Job at WorkSource Oregon

Email a resume to ****@*****.*** with the job title and job listing ID 4254520 in the subject line of your email. A Current iMatchSkills account is required prior to referral to the employer. Local family friendly and family focused trucking...

Adient Aerospace

Junior Buyer Job at Adient Aerospace

...Liaise with planners to control scheduling of parts to ensure stock levels meet demands while staying within stock level buffers Review... ...is desired Experience ~ Position may be filled with both entry level and experienced candidates. Other Extended or...

Culver's

Assistant Manager and Assistant General Manager Job at Culver's

...Culver Franchising System, LLC -Family Owned Restaurantsarelooking forAssistant Managers and Assistant General Managers!Apply or stop in today to learn how you could be part oftheCulver's True Blue Crewleadership team! In our restaurants, teamwork is everything...

Get It - Real Estate

Mortgage Loan Originator - Remote | WFH Job at Get It - Real Estate

...with room to grow as you build your client base and success. Remote Flexibility: Enjoy the freedom of working from home while... ...client service every step of the way. About the Role: As a Mortgage Loan Originator, you'll play a key role in guiding clients through...

Ryder System

Truck Driver CDL A Home Daily Job at Ryder System

...Position Description**Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us at Ryder in Fontanta... ...Deliver SOLOTo:Fontana to San Diego and back+ Route: Local Home Daily+ Tractor Type: Day Cab+ TrailerType:Dry Van+ Freight:No...

Phone Operator Job at Cadillac Hotel & Beach Club, Miami Beach, FL

cUtTTml4Q0VuZC9Kcmk5Sjc4WlV6NksvYnc9PQ==