Job Description

Company Description

Procter Insurance Agency has been part of the community since 1941, starting as a small, part-time venture and growing into a trusted, family-run business. Now led by the third generation, we’ve expanded by teaming up with other respected local agencies and building strong relationships with reliable insurance partners. We offer a wide range of insurance options and take pride in helping our clients find the right coverage. Our team is at the heart of what we do, and we’re proud of the reputation we’ve built through friendly service, honesty, and a commitment to doing right by our clients.

Role Description

This is a full-time on-site role for an Insurance Customer Service Representative located in South Milwaukee, WI. The representative will handle day-to-day tasks including assisting clients with insurance inquiries, processing insurance claims, managing customer accounts, and ensuring customer satisfaction. They will also be responsible for providing excellent customer service and phone etiquette. This is not an insurance sales position.

Qualifications

• Property, Casualty license (within 30 days of hire) - If not already licensed, we pay for the week-long study class and exam fee.
• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in the insurance industry or related field are beneficial
• High school diploma or equivalent

Benefits Offered

• Employee Health Benefits
• Bonuses paid out annually
• Commissions on all new business on top of salary
• Paid Time Off & Monthly Wellness Days

To apply:

Please email resume and contact information to resumes@procterinsurance.com.

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