INTRODUCTION
As an Insurance Production Coordinator, you are a resourceful and creative problem-solver who believes anything is possible. In addition to living our values, you are knowledgeable about the business of personal and commercial insurance and are deeply passionate about learning and the pursuit of excellence. You are a champion for the independent agent and go to great lengths to solve complex problems for them. You value teamwork and are hyper-collaborative to deliver an unparalleled experience for our partners. You are proactive, attentive, and responsive in everything you do – fueling profitable growth for our partners and Indium!
If you're a self-starter who is looking for an opportunity to grow with a growing company that emphasizes values, teamwork, and results, then you've come to the right place in Indium.
ALIGNING WITH OUR STRATEGY
Our insurance team is responsible for our core offering of “market access”, providing our agency partners access to unique and standard markets with unparalleled service and technology. In doing so, they maintain the highest level of service standards, expert industry knowledge, authentic partnerships, and develop innovative insurance solutions to increase agency production and profitability. They are a trusted and respected resource for their expertise, advice, and operational excellence.
EXPECTATIONS OF THE ROLE
1. Develop and maintain highly collaborative relationships with our agency and carrier partners through phone, video, and email interactions.
2. Process timely and accurate endorsements.
3. Assist agency partners on personal lines quoting and issuing of policies.
4. Support teammates with commercial lines online quoting and remarketing opportunities.
5. Assist agency partners with billing and claims related issues.
6. Meet and exceed all service level standards.
7. Collaborate with internal team members to identify, design, develop and implement process standardization and best practices.
8. Perform any other related duties as required or assigned.
OTHER QUALIFICATIONS
· Property and Casualty License preferred.
· Minimum 2 years’ experience in similar role or related industry experience.
· Knowledge of working with PL Rater, AgencyZoom, AMS360, and other advanced Insurtech systems desirable.
TEAM STRUCTURE
Reporting to: Insurance Team
COMPENSATION
Hourly:
• $20-30/hour
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