Job Title: IT Technical Support Specialist
Location: Milledgeville, GA 31062 (Hybrid)
Duration: 11+ Months
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.
*Candidate MUST be local to Metro Atlanta*
This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Objectives of this role
Responsibilities
Required skills and qualifications
Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
Required/Desired Skills
| Skill Required /Desired Amount of Experience | |||
| Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. | Required | 3 | Years |
| Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. | Required | 3 | Years |
| Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. | Required | 3 | Years |
| Active Directory domain environment | Required | 3 | Years |
| Proficient at software installs and troubleshooting | Required | 0 | |
| Some networking knowledge, along with the ability to troubleshoot network issues from the command line. | Required | 0 |
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