Job Description

Kaizen Solutions is a prominent sales and marketing firm in the Charlotte area that partners with innovative clients to deliver exponential services. Our goal is to provide products and services that will positively impact customers' lives. As we continue to expand, we are looking for a dedicated AT&T Customer Service Representative to join our team.

As an AT&T Customer Service Representative, you will be the first point of contact for current and prospective customers. You will assist them in the enrollment process, ensuring a positive customer experience. The ideal candidate will be goal-oriented and enjoy working with people.

Responsibilities of an AT&T Customer Service Representative:

Work closely with the marketing, sales, and other AT&T Customer Service Representatives to identify new sales strategies for improving sales performance and optimizing customer satisfaction
Engage with customers in person, building strong relationships by listening to their needs and providing personalized product recommendations
Manage customer accounts, and address any complaints or concerns they have, and offer personalized solutions, fostering long-term loyalty
Stay up to date on all products, services, and promotions offered to effectively assist customers and optimize sales opportunities
Document customer interactions and sales activities to accurately track sales performance and customer retention

Qualifications of an AT&T Customer Service Representative:

Experience in customer service, retail, or sales is preferred but not required
Excellent communication and interpersonal skills with the ability to engage with customers and team members effectively
Ability to thrive in a fast-paced environment independently and as part of a team
Highly organized with strong attention to detail
Flexibility to work evenings and weekends as needed

Why Choose Us?

Competitive weekly pay with performance-based incentives
Personal growth and career advancement opportunities
Supportive team environment

Job Tags

Weekly pay, Full time, Weekend work, Afternoon shift,

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AT&T Customer Service Representative Job at Kaizen Solutions, Inc, Charlotte, NC

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